SHIPPING OPTIONS
Free shipping on all orders within the U.S. We currently ship only within the United States. Every order is made in-house, and most orders ship within 5–8 business days. Processing may take longer during busy periods, including sales and holidays. Delivery time begins after your order has been made and handed to the carrier.
DOMESTIC SHIPPING
| SHIPPING DESTINATION | COST | DELIVERY ESTIMATE AFTER PRODUCTION |
|---|---|---|
| United States | FREE — no minimum order | 4–6 business days; carrier estimates are not guaranteed |
We always use the address you provide us via My Account on CityGirlPlanners.com. If our shipping service cannot confirm your address, there may be delays in transit times. If you check out using PayPal as a form of payment, please note that our system does not pull and update the address to the one in your PayPal account. Your address must be correct in your CityGirl account for proper shipment delivery.
All orders come with tracking that updates within 24-48 hours of drop-off. The Estimated Delivery date on your order is just an estimate, not a guaranteed date. For any questions or concerns regarding tracking, please get in touch with your local Post Office first. They will be able to further assist you with information regarding the state of your package quicker than we can. CityGirl Planners is not responsible for damaged, lost, or stolen packages, although we will help you work with the Post Office to resolve your issue. We are not able to combine shipping on multiple orders at this time.
We ship from Kentucky using USPS or UPS. The carrier and service are selected when your order is packed.
FREE SHIPPING ON ALL ORDERS WITHIN THE U.S.
Free shipping applies to all orders shipped within the U.S., with no minimum purchase required. No code is needed. We currently ship only within the United States.
STILL HAVE QUESTIONS?
Still not sure about our shipping policies or have a specific question not mentioned above? Please feel free to email us anytime. We appreciate your confidence in us and look forward to providing you with the best possible products and services!
WILL I GET A TRACKING NUMBER?
Your tracking number will be sent via email once we purchase the label. You can click the link in the email to be taken to the delivery service to see the status at any time. It may take up to 48 hours for your tracking to update. Please be patient with the tracking, as it can be slow to update online. If you are notified of your shipment after 5 pm EST during the week, your order may not ship until the next business day. Also, we ship seven days a week. So, if you receive a notice after 12 pm EST on Saturday or any time on Sunday, your order will be dropped off early Monday morning.
CAN I CHANGE MY DELIVERY ADDRESS?
As soon as you notice your address is incorrect, email us immediately to give us the address where you need your items shipped. As orders go into processing within an hour of purchase, we have a small window to make the change. We cannot change your address once the shipping label has been purchased and/or printed.
WHEN WILL MY ORDER SHIP?
Our website doesn’t provide step-by-step order processes, unfortunately. You can always email us and we will let you know what stage your order is in. You can also look over the chart above for processing and shipping times. These are only estimated times when your package will ship from our studio and when the shipping carrier will deliver. Bear in mind we can only control the production aspect of your order. The shipping carrier handles the delivery times. Delivery estimates are not guaranteed.