Need help right now?

You might find what you’re looking for faster in our Knowledge Base — we’ve got answers on planner sizes, order details, what’s included, and more. Check it out before you hit send. You might save yourself an email (and a headache).

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We’d love to hear from you—just give us a little time to respond.

We do our best to respond within 24–48 business hours, Monday through Friday during our Email Support Hours. Emails are answered in the order they’re received.

If you’re reaching out about an order, please include your order number; it helps us help you faster.

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Contact Info:

CityGirl Planners
234 McCarty Court
Lexington, KY 40508
USA

Email: customerservice@citygirlplanners.com

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Email Support Hours:

Monday–Friday: 10:00 AM – 5:00 PM ET
Saturday–Sunday & Holidays: Closed (we’re probably eating snacks and plotting world domination)

This location is a working studio and warehouse only. In-person visits are not available or offered.