Need help right now?

You might find what you’re looking for faster in our Knowledge Base — we’ve got answers on planner sizes, order details, what’s included, and more. Check it out before you hit send. You might save yourself an email (and a headache).

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We’d love to hear from you—just give us a little time to respond.

We do our best to respond to messages within 24–48 business hours, Monday through Friday. Emails are answered in the order they’re received, so hang tight—we promise we’re not ignoring you.

Prefer to call? That’s cool, too. Just leave a voicemail with your name and number, and a real human (not a robot) will call you back during business hours.

If you’re reaching out about an order, please have your order number handy; it helps us help you faster.

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Contact Info:

CityGirl Planners
234 McCarty Court
Lexington, KY 40508
USA

Phone: +1 (859) 368-0011
Email: customerservice@citygirlplanners.com

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Business Hours:

Monday–Friday: 9:00 AM – 4:00 PM ET
Saturday–Sunday & Holidays: Closed (we’re probably eating snacks and plotting world domination)

Visitors by appointment only.